Frequently Asked Questions
Your Digibox
What is Digibox?
Digibox D3 Plus is an advanced streaming media device that transforms any TV with an HDMI port into a smart entertainment system. It offers access to thousands of streaming apps, games, and on-demand content in stunning 6K resolution.
How Does Digibox Work?
The Digibox D3 Plus connects to your TV via HDMI and to the internet through Wi-Fi or Ethernet. Once connected, you can browse and download apps from the Google Play store, stream content from popular services, play games, and enjoy media from your local network or USB devices.
Do I need a Subscription to Use Digibox?
No, the Digibox D3 Plus doesn't require any subscription to use its core functions. However, individual streaming services accessed through Digibox (like Netflix, Disney+, etc.) may require their own subscriptions.
How do I setup my Digibox?
Setting up your Digibox D3 Plus is simple:
- Connect the Digibox to your TV using the included HDMI cable
- Plug the power adapter into a wall outlet
- Follow the on-screen instructions to connect to your Wi-Fi
- Sign in with your Google account or create a new one
- Start downloading your favorite apps and enjoying content
Orders & Shipping
How fast is shipping & where does it ship from?
We ship all Digibox orders from our warehouse in the USA. Standard shipping takes 1-3 business days. All orders placed before 2PM PST on business days will ship the same day.
Where can I track my order?
You can track your order by going to the Track Your Order page. Alternatively, you'll receive a tracking number via email once your order ships. You can use this number on our website or directly with the shipping carrier.
I need to change something in my order, what do I do?
If you need to change your order, please contact our customer support team immediately at support@buydigibox.com. We can usually accommodate changes if the order hasn't shipped yet.
Please have your order number ready.
Do you offer international shipping?
Yes, we ship the Digibox D3 Plus to most countries worldwide. International shipping typically takes 5-8 business days depending on the destination. Please note that international customers may be responsible for import duties and taxes according to their country's regulations.
Returns & Exchanges
Is there a Digibox warranty?
Yes, the Digibox D3 Plus comes with a 1-year limited warranty that covers manufacturing defects. This warranty is valid from the date of purchase and requires proof of purchase. For warranty claims, please contact our customer support team.
What if I don't like the product & want to return it?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your Digibox D3 Plus, you can return it within 30 days of receipt for a full refund of the purchase price. The device must be in its original packaging with all accessories included. Return shipping costs are the responsibility of the customer unless the return is due to our error.
How do I reach customer support?
Our customer support team is available through multiple channels:
- Email: support@buydigibox.com
- Live Chat: Available on BuyDigibox.com from 8AM to 8PM CST, 7 days a week
- Support Ticket: Submit a ticket through your account on our website
Our support team typically responds quickly during business hours.